Return & Refund Policy

Effective Date: January 31, 2026

At Propensiter Sp. z o.o. (“Propensiter“, “we“, “our“, or “us“), we are committed to providing high-quality products and a transparent shopping experience. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with this Return & Refund Policy.

This policy applies to purchases made through https://propensiter.org and is intended to operate alongside applicable consumer protection laws. Where the laws of your country or region provide greater rights than this policy, those statutory rights will prevail.

1. Return Period

Unless otherwise stated on the product page, most physical products may be returned within 30 calendar days from the date of delivery.

Returns requested after this period may not be accepted unless required by applicable law or expressly approved by Propensiter.

Some products may have different return periods due to their nature or manufacturer requirements. Any exceptions will be clearly stated before purchase.

2. Eligibility for Returns

To qualify for a return, the product must:

Be in substantially the same condition in which it was received.
Be free from damage caused by misuse, negligence, improper installation, accidents, or unauthorized modification.
Include all accessories, manuals, labels, warranty cards, and original packaging where reasonably possible.
Be accompanied by proof of purchase, invoice, or order number.

Customers may inspect products as reasonably permitted under applicable consumer law. However, excessive handling or use beyond what is necessary to determine the nature, characteristics, and functionality of the product may reduce the refund amount where permitted by law.

Returns sent without prior authorization or without sufficient identifying information may be delayed or refused.

3. Products That Cannot Normally Be Returned

Unless required by applicable law or the product is defective, damaged, or incorrectly supplied, the following items are generally not eligible for return:

Digital downloads and electronically delivered products.
Software licenses or activation keys that have been redeemed.
Customized or personalized products.
Gift cards and gift certificates.
Perishable goods.
Opened health, hygiene, cosmetic, or personal care products.
Products sealed for health or safety reasons after the seal has been broken.
Hazardous materials, flammable liquids, or gases.
Products specifically identified as non-returnable before purchase.
Clearance or final-sale products where permitted by applicable law.

4. How to Request a Return

Before returning any item, please contact our Customer Support team.

Please include:

Your order number.
The product name.
The reason for the return.
Clear photographs where the product is damaged, defective, or incorrect.

Once approved, we will provide return instructions and the appropriate return address.

Returns sent without authorization may not be processed.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or differs from what you ordered, please notify us as soon as reasonably possible after delivery.

After reviewing your claim, Propensiter may:

Replace the product.
Repair the product where appropriate.
Issue a full or partial refund.
Provide store credit where agreed by both parties.
Offer another remedy required under applicable law.

We may request photographs, videos, or other reasonable evidence before processing the claim.

6. Return Shipping

If the return results from:

Our shipping error,
A manufacturing defect,
Transit damage,
An incorrect product supplied,

Propensiter will bear the reasonable return shipping costs or provide a prepaid return label where available.

For all other eligible returns, customers are responsible for return shipping expenses unless applicable law provides otherwise.

For international returns, customers are responsible for any customs duties, taxes, brokerage fees, or import charges associated with returning the product unless the return results from our error, a defective product, or applicable law requires otherwise.

Customers are encouraged to use a tracked and insured shipping service for valuable items. Propensiter cannot accept responsibility for returned parcels that are lost, damaged, or delayed before they are received at our designated returns facility.

7. Refunds

Once a returned product has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

Refunds will be issued using the original payment method whenever reasonably possible.
If the original payment method is unavailable, an alternative refund method may be agreed upon.
Refunds are generally processed within 5–10 business days after approval. Financial institutions and payment providers may require additional processing time.

Refunds are issued in the original transaction currency. Exchange-rate differences, foreign transaction fees, or charges imposed by banks or payment providers are outside Propensiter’s control and are not refundable.

Original standard shipping charges will be refunded where required by applicable law. Customers in jurisdictions such as the European Union or the United Kingdom who validly exercise a statutory right of withdrawal may also be entitled to reimbursement of the standard outbound delivery cost in accordance with applicable legislation. Charges for expedited or premium shipping services are generally non-refundable unless required by law.

8. Partial Refunds

Where permitted by applicable law, a partial refund may be issued if:

The product has diminished in value because it was handled beyond what is necessary to inspect it.
Parts, accessories, manuals, or original packaging are missing.
The product has been damaged after delivery due to misuse or unauthorized modification.
The returned product is incomplete.

No deduction will be made where the reduction in value results solely from inspection that consumers are legally entitled to perform.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank or payment account.
Contact your credit card issuer or payment provider.
Contact your bank, as additional processing time may apply.

If you still have not received your refund, please contact our Customer Support team.

10. Exchanges

Subject to product availability, Propensiter may replace products that are:

Defective.
Damaged during delivery.
Incorrectly supplied.

Exchange requests must be approved before products are returned.

11. Order Cancellation

Orders may be cancelled before shipment.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. Eligible products may still be returned after delivery in accordance with this policy and applicable law.

Where customers in certain jurisdictions have a statutory right to cancel distance purchases after delivery, those rights remain unaffected.

12. Refused Deliveries

If a shipment is refused without a valid reason, returned because of an incorrect address supplied by the customer, or returned because customs duties or import taxes were not paid, Propensiter may deduct the actual shipping, return shipping, storage, customs, brokerage, or handling costs from any refund where permitted by applicable law.

13. Gift Purchases

If a product was purchased as a genuine gift and shipped directly to the recipient, refunds or store credit may be provided in accordance with the original purchase details and applicable law.

Where the purchaser arranged delivery to themselves before giving the item as a gift, refunds will normally be issued to the original purchaser.

14. Fraud Prevention

To protect our customers and business, Propensiter reserves the right to refuse returns or refunds where there is reasonable evidence of:

Fraudulent activity.
Abuse of this Return Policy.
False damage claims.
Excessive return behaviour.
Products returned in materially different condition.
Missing components or accessories.

Nothing in this section limits mandatory consumer rights.

15. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

We are committed to resolving issues promptly and fairly.

Nothing in this section limits your legal rights to dispute unauthorized or improper transactions.

16. Business Customers

Certain statutory consumer rights described in this policy may not apply to purchases made by businesses or for commercial purposes where permitted by applicable law.

17. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or waives any mandatory rights or remedies available under the consumer protection laws applicable in your jurisdiction.

18. Changes to This Policy

We may revise this Return & Refund Policy from time to time to reflect changes in our business, products, services, or legal obligations.

The updated version becomes effective when published on Propensiter.org.

19. Contact Us

Propensiter Sp. z o.o.

Solipska 3/5

02-482 Warsaw

Poland

Website: https://propensiter.org

Email: info@propensiter.org

Telephone: +48 45 3523 250

Customer Support Hours: Monday–Friday, 09:00–17:00 (Central European Time), excluding public holidays.